Frequently Asked Questions

1. Can I talk to someone concerning my order or about Fels in general? 

Of course, we would love to hear from you. Please contact us and we will be in touch.

2. How long do collaborators sell their products on Fels for?

The products on our website are available for a limited run and will not be repeated. To find out more information about the length of our current edition, please contact us

 

3. Does Fels have a returns policy?

Please see Shipping

 

4. How can I find out more about Fels?

You can read more in the about page or alternatively please take a look at our Instagram, which supports both Fels and our collaborators. 

5. How can I view my order?

You should have received a confirmation email detailing your order, if you haven’t, please contact us.

 

6. I was interested in one of Fels past collaborators works, I can’t seem to find it now. Can you help?

A list of all our artists appears on our main page. The artists crossed out are either sold out in our current run, or past collaborators. You can access this list at any time to look at our back catalogue. Unfortunately, once the product is sold, you cannot buy the exclusive product from us. However, Fels may repeat collaborations with artists that have been featured before on a different product.

 

7. I am interested in being a collaborator with Fels, is this possible?

We handpick all of our artists but are always on the lookout for new talent. Please contact us if you would like to be considered.

 

If you have any more queries or questions please contact us and we will get back to you as soon as possible.